Thursday, January 15, 2009
See Kai Run
I just wanted to give credit where credit was due. I ordered the cutest little shoes for Nolen (his little fat feet didn't fit in Aiden's hand-me-downs). We had them approximately one week before they need to be cleaned. In the past I have always thrown Aiden's shoes in the washer/dryer. So in they went. And out they came, completely ruined. The dryer had melted them and the washer had ruined their shape. I was so sad. I looked up the care instructions on the website (probably should have done this first) and it was recommended not to wash them. I sent an email off anyways explaining what had happened and asking if there was anything they could do?
They were so nice! They sent a brand new pair, no cost (I paid shipping). I thought this was beyond exceptional service. We will definitely be buying more of their shoes.
Thank you See Kai Run!